Module 5 of 5 · 4 minutes · draft for review

Tools and where to get help

Outlook, Teams, Dynamics, the HR portal, the training site — and the IT department.

What we use

Outlook — email and calendar; the etiquette rules apply to every message.
Teams — chat, channels, meetings and webinars.
Dynamics 365 — customers, quotes, orders and the Training app.
The HR portal (hr.fluidsealab.com) — reviews, the Ship Register and service scores for the HR team and managers.
The Staff Training Portal (training.fluidsealab.com) — product training, seven levels and a certificate.
This Welcome site — your onboarding journey, the Guidebook and these modules.

Computer or software problem you have not seen before: contact the IT department at once; do not try to fix it yourself.
Nothing is installed, downloaded or moved by employees — a corporate need goes from your manager to IT.
Never override a virus detection notification.
HR questions — Cindy Cervas; day-to-day questions — your supervisor.

3 questions · 80 percent to pass

1. Your computer shows an error you have never seen. You…

Try a few fixes from the internetContact the IT department immediatelyRestart until it goes away

2. You need a program for your work. Who installs it?

You, from the vendor's websiteThe computer staff, after your manager's request to ITA colleague who has it

3. A virus detection notification appears. You…

Override it to keep workingNever override it — follow it and tell ITIgnore it