Welcome to Fluidseal

Why

Streamline efficiency: every email takes the guesswork out for the reader.
Higher Level of Communication = Awareness + Knowledge + Process + Objective + Empathy.

1. Reduce the number of emails back and forth and increase efficiency.
2. Make sure your subject line has structure, knowledge and the objective outlined — always use the account number and contact names in the subject line.
3. Create purpose and structure: take the guesswork out for the person receiving the email; the 5 W's — who, what, when, where and why; problem / solution / suggestions.
4. Always REPLY TO ALL.
5. Always reply timely — within 5 to 15 minutes.
6. Bcc yourself for follow-up on all issues.
7. Always reply DONE (again reply to all) when you are asked to do a task.
8. DO NOT TYPE IN CAPITAL LETTERS.
9. Always continue with the same message sent — do not start new subjects or email threads. This keeps the flow and the complete content together for later review.
10. Emails that require URGENT attention: update the subject of the email (or chain) with "ALERT" - (Person) - the rest of the subject. Example: ALERT! - Trevor - NVA - Missing Parts - 25002500-375B/4615

5 questions · 80 percent to pass

1. A customer email needs an answer. How fast do we reply?

Same dayWithin 5 to 15 minutesWithin the hour

2. What goes in every subject line?

Just 'Hi'The account number and contact names, with the objectiveYour signature

3. You finished a task someone emailed you about. You…

Say nothing — it's doneReply to all with DONE on the same threadStart a new email titled 'Finished'

4. An order is missing parts and needs attention now. The subject becomes…

URGENT!!!ALERT! - (Person) - NVA - Missing Parts - order numberPlease read

5. Which is against the rules?

Bcc yourself for follow-upTyping in capital lettersUsing the 5 W's